Refund & Returns Policy

Last updated: August 26, 2024

Returns for Unopened Packages

• Return Window: Unopened packages can be returned within 15 days of purchase.
• Refund or Replacement: Customers can choose to receive a full refund or a replacement product.

Returns for Damaged or Expired Products

• Return Window: Products deemed broken or expired upon delivery can be returned within 30 days.
• Refund or Replacement: Customers can choose to receive a full refund or a replacement product.

Non-Returnable Items

• Change of Heart: We do not accept returns due to a change of heart.
• Custom Orders: Custom-made or personalized products are generally non-returnable.

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at support@absolutelyorganicpk.com or +92-325-5753203.
2. Provide Details: Provide your order number, reason for return, and any relevant information.
3. Authorization: Our team will review your request and provide authorization for the return.
4. Shipping: You will be responsible for the return shipping costs. Please ensure the product is securely packaged.
5. Refund or Replacement: Once we receive the returned product and verify its condition, we will process your refund or send a replacement product as requested.

Refund Methods

• Original Payment Method: Refunds will typically be issued to the original payment method used for the purchase.
• Processing Time: Please allow 15 business days for the refund to be processed.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will investigate the issue and arrange for a replacement or refund.

Additional Notes

• All returns must be accompanied by the original order confirmation or invoice.
• Returned products must be in their original condition, unopened, and with all tags and packaging intact.
• We reserve the right to refuse returns that do not meet our return policy criteria.

For further questions or clarifications regarding our refund and returns policy, please don’t hesitate to contact us.